Privacy Policy

Last updated: November 6, 2025

Welcome to Plumbing Services Northampton. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect
1.1 Information You Provide

We may collect the following information when you use our website or services:

  • Name
  • Email address
  • Phone number
  • Property address
  • Service enquiry details
  • Comments and feedback
  • Newsletter subscription information
1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type
  • Visit time and date
  • Pages you visit
  • Referring website
2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide plumbing services and respond to service requests
  • To communicate with you about appointments and services
  • To send newsletters and service reminders (if you have consented)
  • To respond to enquiries and comments
  • To improve our website and services
  • To analyse website performance and user behaviour
  • To comply with legal and regulatory obligations
3. Cookies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device.

Types of Cookies We Use:
  • Essential cookies: Ensure basic functionality
  • Analytics cookies: Help us understand how visitors use the website
  • Marketing cookies: Used to display relevant advertisements

You can manage cookies through your browser settings.

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

  • Service providers: Who help us operate our business (e.g., appointment scheduling, payment processing)
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In the event of a merger, acquisition, or sale of assets
5. Third-Party Services

Our website may contain links to external websites or use third-party services such as:

  • Google Analytics
  • Social media platforms
  • Booking and scheduling tools
  • Payment processors

These services have their own privacy policies, and we are not responsible for their practices.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Under data protection legislation, you have the following rights:

  • Right of access: You can request a copy of the personal information we hold about you
  • Right to rectification: You can request that inaccurate information be corrected
  • Right to erasure: You can request that we delete your personal information
  • Right to withdraw consent: You can withdraw your consent at any time
  • Right to data portability: You can request your data in a structured format
  • Right to object: You can object to processing of your personal data
8. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this privacy policy, unless a longer retention period is required or permitted by law. Service records may be retained for up to 7 years for legal and compliance purposes.

9. Children’s Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Marketing Communications

If you have opted in to receive marketing communications, we may send you information about our services, special offers, and maintenance tips. You can unsubscribe from these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

12. Changes to Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy regularly.

13. Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us through the contact form on our website or via the contact details provided.

By using Plumbing Services Northampton’s website and services, you consent to the terms of this privacy policy.